Customer Service

Special Orders

If you are having trouble finding a specific item or need more information regarding custom orders feel free to contact us directly at (818) 591-0292 or email us at .

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Backorders

If we are temporarily out of stock of an item we will contact you to let you know. Backordered items will not be charged until shipped.

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Return and Exchange Policy

We want you to be satisfied with your purchases from Calabasas Saddlery. Most items may be returned or exchanged for up to 30 days from the date of purchase as long as they are in new condition and in the original packaging. Custom or personalized items and underwear cannot be returned or exchanged and sales are final on clearance items.

In order to return an item, please enclose the receipt and all original tags and send the item back using an insured and trackable shipping company like UPS, FedEx or DHL. You are responsible for paying the shipping costs for all returns or exchanges, except when the item is incorrect or defective.

A refund or store credit is issued within 2 weeks of receipt of return. Refunds are given in the same form as original payment.

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Gift Cards

Please contact Calabasas Saddlery directly at (818) 591-0292 or email: to obtain a gift card.

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Hours and Location

Calabasas Saddlery 23998 Craftsman Road Calabasas, CA 91302 View map and directions

Monday 10 am - 6 pm Tuesday 10 am - 6 pm Wednesday 10 am - 6 pm Thursday 10 am - 6 pm Friday 10 am - 6 pm Saturday 10 am - 6 pm Sunday 11 am - 5 pm

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